📍 Location: Wanaka
⏰ Hours: Full-time
🗓️ Start: Immediate

Do you love the outdoors and enjoy helping others make the most of their adventures? Come join our passionate team and support customers in finding the right gear to explore, play, and thrive outside! If you’re active, love connecting with people, and want to be part of a team that values community and nature, we’d love to hear from you!

📍 Location: Queenstown
⏰ Hours: Full-time
🗓️ Start: Immediate

Do you have a passion for the outdoors and a flair for leadership? We’re looking for a Retail 2IC to join our team and help lead our store, inspiring both staff and customers alike! If you enjoy connecting with people, supporting a team, and being part of a workplace that values community and adventure, this role could be for you.

📍 Location: Quuenstown
⏰ Hours: Full Time
🏕️ Industry: Outdoor & Adventure Retail
🗓️Starting Day: 2nd November
💰Salary: $24-$26/ph

About Us

We are a leading outdoor retail store specialising in premium gear and apparel for hiking, camping, running, climbing, biking, skiing and adventure travel. With a growing international customer base, we are committed to delivering a personalised and culturally aware shopping experience - especially for our valued Chinese-speaking customers.

Job Summary

As a Retail Sales Assistant, you will play a key role in delivering exceptional service to all customers, with a special emphasis on Chinese-speaking visitors. Your passion for the outdoors and product knowledge will help customers find the perfect gear for their adventures, while your cultural awareness ensures they feel welcome and understood.

Key Responsibilities

• Provide outstanding customer service, including personalised support for Chinese-speaking customers.
• Greet customers, answer questions, and assist with product selection.
• Offer knowledgeable recommendations based on customer needs, particularly for hiking, camping, running and climbing.
• Process sales transactions accurately and efficiently using Shopify.
• Maintain a clean, organised and visually appealing retail space.
• Stay informed on current product lines, promotions and outdoor trends.
• Translate product descriptions and signage when needed (Mandarin/English).
• Support inventory restocking and merchandise displays.
• Assist with in-store events, live demos and group shopping experiences for tourist groups.

Requirements

• Language Skills: Fluent in Mandarin Chinese and English.
• Strong interpersonal and communication skills.
• Passion for outdoor activities.
• Existing knowledge with outdoor gear and apparel.
• Retail or customer service experience.
• Ability to work flexible hours, including weekends and holidays.
• Team player with a friendly, professional attitude.
• Cultural sensitivity and ability to connect with international clientele.

Preferred Qualifications

• Experience with POS systems;  Shopify and BRM (Bike Rental Manager).
• Experience serving Chinese tourists or international shoppers.
• Knowledge of Chinese payment systems (e.g., Alipay, WeChat Pay, UnionPay).
• Familiarity with Chinese travel habits and preferences in retail.

What We Offer

• Competitive hourly wage, staff discounts and quarterly bonus scheme.
• Training in outdoor gear and customer service best practices.
• Opportunities to grow within the company.
• A fun, dynamic team passionate about the outdoors and cultural diversity.
• Being part of a company which is a member of 1% for the Planet to support our natural playground.

To Apply:
Please submit your resume and a brief cover letter outlining your interest in the role and your experience serving Chinese-speaking customers to john@outsidesports.co.nz

📍 Location: Te Anau
⏰ Hours: Full-time
🗓️ Start: Immediate

Are you an outdoor enthusiast with a passion for adventure and helping others? Join our dedicated team and help customers get the gear they need to explore and thrive in the great outdoors! If you love being active, enjoy connecting with people, and want to be part of a team that values community and nature, we’d love to hear from you!