Shipping Costs and Delivery Details
Online orders are typically dispatched within 2 business days. If there are any delays due to stock issues or unforeseen circumstances, we will notify you via email as soon as possible.
Australia
Australia Delivery (Tracked)
- Items Included: All Outside Sports products, excluding large/oversized items
- Timescale: 7-14 working days
- For Orders Totalling: Under $300 AUD – $20 | Over $300 – FREE
- DHL Express Delivery $30
Oversize Surcharge/Skis
- Items Included: All large/oversized items and skis
- Timescale: 7-14 working days
- For Orders Totalling: Any
- Delivery Cost: $200AUD
Please Note:
These time frames are contingent upon product availability. Please be aware that delivery times may be delayed due to weather conditions or other issues with the courier companies. Once a parcel has left New Zealand it is out of our control and you will need to contact the carrier in your country about any issues.
Click and Collect
- Items Included: All Outside Sports products
- Timescale: Within 24 hours
- For Orders Totalling: Any
- Delivery Cost: FREE
Presents and Gifts
Giving a gift is easy! We’ll gift-wrap your item and include a card—all free of charge. Simply add your message in the special instructions box at checkout.
If you have a specific delivery date in mind, be sure to include it in the instructions for delivery.
Parcel Hasn't Arrived?
If you do not receive your parcel within 15 days of dispatch, please notify us at info@outsidesports.com.au. We will file a missing parcel claim for your item(s).
Free Shipping Exclusions
Free shipping excludes the following items: skis, bikes, Yeti Trailhead Camp Chair, Yeti LoadOut Bucket, Yeti Panga 100 Duffel, Yeti Trailhead Dog Bed, all Yeti Roadie and Yeti Tundra models, The North Face Rolling Thunder 19" Duffle Bag, The North Face Rolling Thunder 22", The North Face Rolling Thunder 30", and other bulky, large and oversized items.
Multi-column
Australia
Free Shipping on orders over $300AU
$20AU on orders under $300AU
DHL Express Delivery $30
Click and Collect
All orders can be picked up through click & collect at any of our stores: Queenstown, Wanaka, Te Anau, Tekapo, or Arrowtown.
Returns and Exchanges
If you are not 100% satisfied with the item(s) you have received, you can return the item(s) to us for a refund or for an exchange within 60 days from the date the item(s) were dispatched.
Please be aware that we do not provide a pre-paid return shipping label.
To return an item for an exchange or refund, please return your item(s) along with your packing slip and your details and if you would like to receive an exchange or a refund. Be sure to clearly state why you are requesting the refund, and email info@outsidesports.com.au with your refund request and reason before sending the item(s) back. Please note that delivery charges are non-refundable. Please be aware that returned items must be in their original, unworn condition with all original packaging/labels attached and be accompanied by your proof of purchase.
Unfortunately, for hygiene reasons, we aren’t able to accept returns on swimwear or undergarments.
Please contact info@outsidesports.com.au before you send the item(s) back.
Please return goods to:
Outside Sports, Returns & Exchanges,
17-23 Dunmore Street,
Wanaka, 9305
New Zealand
Important Information About Returns and Exchanges
Important Information
We want you to be completely satisfied with your purchase! If you need to return an item, please ensure it meets the following criteria:
- Delivery charges are non-refundable.
- Returned items must be in their original, unworn condition with all original packaging and labels attached, and must be accompanied by your proof of purchase.
- Unfortunately, for hygiene reasons, we cannot accept returns on undergarments.
Additional Information for Returns
- Packaging: When returning items, please wrap them in a courier bag to ensure they’re protected. We’ve had instances where shoes were returned with the shipping label directly attached to the box, which damaged the box and made the return difficult to process.
- Shipping Fees: If the item doesn't fit or you ordered the wrong one, we're happy to offer an exchange or refund, but please note that return shipping is at your own expense.
- Lost Items: Outside Sports cannot accept responsibility for returned items lost in transit. For your peace of mind, we recommend using a postage service that provides tracking and door-to-door delivery.
Refunds Timing
Once we cancel or refund an online order, your bank account will be credited within 5 working days.
Postal Address
Please Return to:
Attn: Returns & Exchanges,
Outside Sports,
17/23 Dunmore Street,
Wanaka, 9305
New Zealand
Our Commitment to You
At Outside Sports, we aim to build lasting relationships with our customers. Your satisfaction is key to our mission.
If you’re not 100% satisfied with your purchase, you can return it for a refund or exchange within 60 days of dispatch. It’s that simple!