This privacy and security policy describes our practices including the information we collect about you, when we collect it, and how we collect information. It also includes what may happen to the information collected. By using the Outside Sports website and/or by providing Outside Sports with information, you consent to this policy.

Privacy Policy

Last updated: 16th September 2025

Outside Sports values your privacy. This policy explains how we collect, use, store, and protect your personal information in line with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988. By using our website or services, you agree to the practices described below.

1. What Information We Collect
We may collect personal information directly from you when you:

• browse our website,
• make a purchase, booking, or enquiry,
• create an account or join our loyalty programme,
• sign up for marketing communications,
• or contact us for support.

This may include:

• your name, address, phone number, and email address,
• payment information (processed securely — we do not store full credit card details),
• purchase and booking history,
• browsing behaviour on our website (using cookies and analytics tools).

2. How We Use Your Information
We use your information to:

• process orders, payments, and bookings,
• deliver products and services,
• manage your account and loyalty rewards,
• communicate with you about your orders, bookings, or enquiries,
• send marketing emails or promotions (if you’ve opted in),
• improve our website, services, and customer experience,
• comply with legal obligations.

You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

3. Sharing Your Information
We may share your information with:

• trusted service providers who help us operate (e.g. payment processors, delivery companies, booking platforms, IT support),
• business partners where you have booked a third-party service through us,
• authorities or regulators if required by law.

We will not sell your personal information to third parties.Some of our service providers may be located overseas. Where information is transferred outside New Zealand or Australia, we take reasonable steps to ensure it is protected in line with local privacy laws.

4. Cookies and Analytics
Our website uses cookies and similar technologies to:

• keep track of your shopping cart,
• analyse site traffic and performance,
• personalise your browsing experience.

You can disable cookies in your browser settings, but some site features may not work properly.

5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.Payments made through our website are encrypted using SSL and processed securely by DPS (Direct Payment Solutions), which is PCI Level 1 compliant. Outside Sports does not store your credit card details.

6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or incomplete. To make a request, please contact us at info@outsidesports.com.au. We will respond within a reasonable timeframe.

7. Complaints
If you have concerns about how we handle your personal information, please contact us at info@outsidesports.com.au.

• In New Zealand, you can also contact the Office of the Privacy Commissioner: www.privacy.org.nz.
• In Australia, you can also contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the “last updated” date shown above.